Nespresso sells a range of exceptional quality coffees, machines and services tailored to every preference, all developed to meet the strictest quality standards. You can see this in everything they do, from their immaculate stores to their impeccable customer service.
StorIQ worked with Nespresso to embed retail best practices across their boutiques in their UK & Ireland market.
Nespresso has incredibly high brand standards and a clear focus on compliance in store. They’re using StorIQ to makes sure that every detail is right in each of their boutiques.
Before using StorIQ, Nespresso used an email newsletter to send tasks to stores. It looked fantastic but gave them no visibility on compliance. Since working with StorIQ, their communications are still consistently visually stunning and on brand, but they’re now able to access advanced reporting so they know exactly what’s going on at store level.
By consolidating communication channels in StorIQ, Nespresso have made it easier and quicker for boutique teams to find the information they need.
And for managers with oversight of more than one boutique, StorIQ has meant that they can communicate clearly with their teams, even when they’re not on site, so they can feel confident that what needs to be done is done.
Support processes have been streamlined, and now several Head Office departments use StorIQ to communicate with stores, improving efficiency.
With StorIQ compliance tools in place for all teams, including store, area and district managers, Nespresso now has a transformational level of visibility across their boutiques.
“I couldn’t be happier with the service levels and support we receive from the team at StorIQ. We feel very lucky to work with such a passionate team of people – nothing is ever too much trouble.”Kate Exall — Nespresso