Impact Use cases

Retail Support Desk

Give store teams the power to raise tickets and request the support they need from head office with StorIQ’s retail support desk. Whether there’s a light out in the window, POS graphics never arrived or a store needs Wi-Fi support, it’s easy to add a task and assign it to the right team in head office. Tasks are easy to track, and advanced reporting lets you manage down time to compliance in store.

Set a task for head office

There’s no need for emails, phone calls and answer phone messages. With StorIQ’s simple support ticketing system, stores can raise a task and assign it to the right head office team.

Keeping track of open tickets

When a store raises a task for head office, a task ID is added and enables supporting departments to manage task completion. They can tasks, comment on the ticket and request photos and documents from stores, to help close the ticket faster.