The Dune Group is one of the most influential global players in fashion footwear and accessories. The company has grown from a 20 square metre concession in a fashion store in Oxford Street, London, in 1992, to a group with 40 UK standalone stores, 175 concessions in the major global department stores such as Topshop, House of Fraser, John Lewis and Selfridges, and 64 franchised stores and concessions in 10 countries around the world.
As one of StorIQ’s earliest adopters, Dune London has implemented the StorIQ Area Manager module for all UK & Ireland stores and concessions. This has greatly improved consistency of area manager store visits. In addition the Dune London International team are using the StorIQ Store View module for photo sharing to improve visibility of the global store portfolio and VM consistency.
My role is to bring the best and most suitable technology into the stores and our area management team. The app has been designed with the area manager’s workflow in mind and is helpful in preparing for, conducting and reporting on store visits. Since using the Area Manager application, our AMs have reported that a full WOW store review takes roughly half the time it used to whilst maintaining the same high standards we as a company expect.”
– Dave Abbott, Omni-Channel Manager, Dune London
Crew Clothing, the luxury British casual-wear retailer, has implemented StorIQ’s retail operations platform across its 78 UK stores. The system has allowed Crew Clothing to re-envisage visual merchandising to improve the consistency of customer experiences across its store estate and enhance its overall performance.
With varying store formats, previously both head office and area managers at Crew Clothing faced numerous challenges to ensure that all stores complied with the latest visual merchandising, best practice and store layouts. Without an instant, visual record of what the whole estate looks like, checking consistency and effectiveness of displays proved laborious, time-consuming and inefficient.
The implementation of StorIQ’s management solution has been described as ‘transformational’ as the cloud-based software enabled better visibility between head office, and the retailers’ area and store managers.
Until we started using StorIQ, photos of store windows and interiors were circulating round the business as email attachments, in PowerPoint presentations, on iPhones, or as printouts. It was hard to measure the degree of compliance to guidelines, and highly inefficient. StorIQ enabled us to do in 48 hours what would normally have taken two weeks. Reviewing campaign launches is now immediate, so we can tell stores what to change instantly, and our database of visuals means that we can view any store area – such as tills or fitting rooms – and make them consistent with the campaign strategy.”
– Amy Bastow, Commercial Director, Crew Clothing
Gift Universe Group, (formerly Menkind Group), is one of the UK’s leading and fastest growing operators in the gifts and gadget industry. Gift Universe operate the Menkind and Red5 retail stores nationwide, both leading names in the the niche gadget and gifting retail sector.
As one of StorIQ’s earliest adopters, Gift Universe have been an integral part of the evolution and development of the platform. StorIQ is used extensively by the regional managers at Gift Universe, who required a mobile tool for task management and scored store visits to maintain store standards and performance. In addition, the head office team use StorIQ to request photos from the store portfolio on a regular basis which are then reviewed with feedback.
Bata has grown to be a leading footwear manufacturer with a retail presence of over 5200 retail stores in more than 70 countries and production facilities in 18 countries.
StorIQ Enterprise, consisting of ‘StorIQ Store View’ for photo sharing; ‘StorIQ Store Comms’ for head office to store communications; and ‘StorIQ Area Manager’ for all field-team store audits has successfully been rolled out in c.300 stores in the Bata Singapore and Bata Thailand business units. The software has brought new levels of clarity and structure to the retail operations function in Singapore and Thailand.
StorIQ’s cloud-based retail operations system has been rolled out to all its high street stores, speciality tourist shops, and its Ponden Home garden centre portfolio throughout the UK and Ireland. The system is now in use in more than 430 sites and the rollout was completed within 6 weeks.
EWM are using the full StorIQ system including: ‘Store View’ for photo sharing and VM campaign management; ‘Store Comms’ for head office to store communications; and ‘Area Manager’ for all field-team store audits. StorIQ allows for improvement in EWM’s visual merchandising (VM) consistency, as well as allowing better communication and task management between store level, area managers and head office.
A key driver for this investment is ensuring the performance of our growing store portfolio through improved retail operations. It’s about consistency, compliance and continuously driving improvement. StorIQ’s platform allows us to monitor area performance with area managers and instantly bring up store reviews and visuals.”
– Jason Anderson, Managing Director, The Edinburgh Woollen Mill
Since 1911 Thorntons has been taking the time to craft delicious chocolates and sweets to surprise & delight Britain. Today the Company makes more chocolates than ever before and sells them through its own stores, online and in all major supermarkets and convenience stores.
StorIQ’s retail operations platform is now in use across all 225 Thorntons’ owned and operated stores in the UK & Ireland. Thorntons are using the full StorIQ system for head office to store communications, promotional campaign management, photo sharing, task management and regional manager store visits.